Help Centre
Support &
FAQs
Everything you need to know before, during, and after your hire. Can't find the answer? We're a message away.
📍 Pickup & Drop-off
What time can I pick up or drop off the camper?
Standard pick-up time is from 6:00am, with drop-off before 9:00pm. We offer free evening pick-up from 5:00pm the day before, if available (Camplify will charge the additional day's insurance fee). The handover process takes 30–60 minutes — please allow time.
Can you deliver the van to me or the airport?
Yes! We deliver to:
We also deliver direct to your home. Delivery is charged at $30 per 15-minute drive from Warana. Message us to confirm pricing and availability.
- Sunshine Coast Airport — $30 each way
- Brisbane Airport — $150 each way
- Gold Coast Airport — $300 each way
We also deliver direct to your home. Delivery is charged at $30 per 15-minute drive from Warana. Message us to confirm pricing and availability.
Where do I collect the camper from?
All pickups are from Warana, Sunshine Coast QLD. We have off-street parking for loading gear, and you can leave your vehicle on the street outside. Allow 30–60 minutes for the walkthrough.
🪪 Licenses & Verification
What ID do I need for pickup?
Bring a valid physical driver's licence. International hirers must bring passport + Australian-translated international licence. No valid ID = no handover — no exceptions. Upload your licence in the Camplify app before pickup.
Can someone else drive the camper?
Yes — if they're listed and verified on the booking. They must also bring required ID at pickup. Send licence photos in advance so we can get them approved.
What happens if I forget my ID?
We cannot release the vehicle without valid ID. We'll send you a reminder the day before — double-check your Camplify verification ahead of time.
🎒 Inclusions & Extras
What's included in the hire?
All campervans come with:
Vamuz (Ford Transit): Sleeps 4 (2 double beds inside), full kitchenette. Optional double swag $50.
Vamuz II (GWM 4x4): Rooftop tent (sleeps 2), 1 double swag (2nd for $50), recovery gear, compressor on request, 60L water, porta-potti, hot shower.
- Cookware, Jetboil with coffee plunger, cutlery, fridge, lights, water, external camp cooker, outside table and camp chairs
- Salt, pepper, ground coffee, teabags, sugar
- Dish cloth, tea towels, paper towel, dishwashing liquid
- Linen, blankets, towels, and pillows for each person booked
Vamuz (Ford Transit): Sleeps 4 (2 double beds inside), full kitchenette. Optional double swag $50.
Vamuz II (GWM 4x4): Rooftop tent (sleeps 2), 1 double swag (2nd for $50), recovery gear, compressor on request, 60L water, porta-potti, hot shower.
Is linen included?
Yes! Each booking includes fitted sheets, pillows, and blankets or doonas (season-dependent). Vamuz II also includes linen for the rooftop tent and swag. Let us know if you'd rather BYO bedding.
Are there optional extras I can add?
Yes — just let us know in advance:
- Second double swag — $50
- Porta-potti toilet
- Hot shower system
- Surfboards — $100 per hire
💧 Water Supply
How much water does the camper carry?
Vamuz: 70L main tank + 10L hot water
Vamuz II: 3 × 20L filtered jerry cans (60L)
Vamuz II: 3 × 20L filtered jerry cans (60L)
Is the water safe to drink?
Yes — all water is filtered and drinkable. Use filtered sources if refilling on the road.
Can I heat the water?
Vamuz: Electric heater at powered sites (12V off-grid available but not ideal).
Vamuz II: Gas-heated water — ask at pickup for a demo.
Vamuz II: Gas-heated water — ask at pickup for a demo.
⚡ Power & Appliances
Can I use an air fryer or hair dryer?
Vamuz: 1600W inverter — can run Nespresso machines, toasters, blenders off-grid, or higher wattage appliances at powered sites.
Vamuz II: EcoFlow 800W — light appliances only. Check your appliance wattage before use.
Vamuz II: EcoFlow 800W — light appliances only. Check your appliance wattage before use.
How long can I go off-grid?
Vamuz: Up to 7 days with good solar. Driving activates DC-to-DC charging.
Vamuz II: Up to 4 days. Driving activates DC-to-DC charging.
All vans are sent out fully charged.
Vamuz II: Up to 4 days. Driving activates DC-to-DC charging.
All vans are sent out fully charged.
Do the vans have USB and power outlets?
Yes — all vans include USB and 240V (via inverter or EcoFlow). Perfect for charging phones, laptops, or light appliances.
🛡️ Insurance
What's covered by insurance?
Camplify's policy covers on-road and light off-road driving. Beach driving is not covered, even in 4WD models. We'll help explain your coverage options before you go.
Can I drive on the beach or off-road?
Only Vamuz II is approved for beach/off-road driving. Vamuz is not permitted off-road. We may approve short drives across unsealed roads to access campsites — just let us know beforehand. Always use recovery gear and check tide times.
Can I reduce my excess?
Yes — Camplify offers excess reduction options during booking. We recommend this if you're heading off-road or remote.
🗺️ Destinations & Permits
Can I take the van to K'gari (Fraser Island)?
Yes — but only Vamuz II (4x4) is suitable. You must purchase a vehicle access permit and a camping permit via QLD Parks. Beach driving damage is not covered by insurance.
Do I need to tell you where I'm going?
Yes please! It helps us ensure your trip is covered, you're equipped with the right gear, and we can give you destination-specific tips.
Can you recommend places to camp or visit?
Absolutely! Check out our Favourite Trips blog for awesome destinations. Or use our free trip planner and we'll build you a real itinerary.
🔧 Damage & Repairs
What if something breaks during my hire?
Let us know straight away — we'll help fix it or guide you remotely. Small issues are no problem, but breakages are charged. Roadside assistance is included for serious issues.
Am I liable for any damage?
You may be, especially if caused by misuse or a policy breach. We do a full walkthrough at pickup and return for transparency. Claims are handled through Camplify.
Do I need to clean the camper before return?
Please sweep sand, empty bins, wash dishes, and empty the toilet if used (otherwise a $150 cleaning fee applies). Smoking/vaping or heavy campfire smoke smell = $250 minimum detail fee. We handle full detailing between hires.
📅 Cancellations & Refunds
What if I need to cancel due to bad weather?
We're flexible and happy to refund or rebook for weather-related issues. Camplify may charge a service fee — check with them directly.
Can I change my booking dates?
Yes, as long as your new dates are available. We'll send an updated request through Camplify. Extra charges may apply for peak periods.
Do you offer credits instead of refunds?
Yes — we're happy to apply credit toward future bookings. Camplify doesn't officially support credits, so chat with us directly.
🤝 Private Booking
Can I book directly with you instead of through Camplify?
All hires must go through Camplify. They handle insurance, driver's licence verification, and damage or repair claims — protecting both you and us. Booking through Camplify also gives you access to roadside assistance and flexible cancellation options.
🚐 One-Way Hires
Do you offer one-way campervan hires?
Yes! We offer one-way hires anywhere in Australia, subject to availability. Pricing is calculated based on returning the vehicle to Sunshine Coast (our home base). Let us know your pickup/drop-off locations and dates — we'll provide a custom quote.
Still have questions?
We're real people and we reply fast. Reach out on WhatsApp or shoot us an email.