Campervan Hire FAQs | Vamuz Support — vamuz
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Everything you need to know before, during, and after your hire. Can't find the answer? We're a message away.

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⚡  Most Asked
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Woodstock — Opus OP4
$150
per day · $200 over school holidays and peak holiday weekends
Sleeps 6 + 4 in annexe · Off-road camper trailer · Club lounge & slide-out kitchen
Vamuz — 2026 GWM Cannon XSR 4×4
$200
per day
Sleeps 5 · Rooftop tent + 2 free double swags · Off-road ready · Beach driving
+ Camplify booking fees and insurance added at checkout. All hires include linen, cookware, fridge, chairs, table and everything you need.
Is it hard to drive or tow for the first time?▾
Not at all. Vamuz (2026 GWM Cannon XSR) drives like a modern 4x4 — and is loaded with safety tech: lane departure warning, lane keeping assist, adaptive cruise control, reverse camera, parking sensors and collision avoidance. Woodstock (Opus OP4) is a tow-behind camper trailer with electric brakes that plug into your tow vehicle's 7-pin socket. Your tow vehicle needs a towing capacity of at least 2 tonnes and an electric brake controller fitted (we don't lend one). No suitable tow vehicle? Book Vamuz to tow it. No special licence needed. Most guests are completely comfortable within the first 20 minutes. We do a full walkthrough at pickup — including hook-up and brake-away checks — so you leave feeling confident.
What's included in the hire?▾
All hires come with:
  • Cookware, Jetboil with coffee plunger, cutlery, lights, water, external camp cooker, table and camp chairs
  • Salt, pepper, ground coffee, teabags, sugar
  • Linen, blankets, towels and pillows for each person booked

Woodstock (Opus OP4): Club lounge with portable dining table, two double beds across two internal sleeping pods (convertible to king, optional) with memory foam mattresses, slide-out stainless steel kitchen with sink and pantry, 75L dual-compartment Bluetooth fridge/freezer, a lockable connected shower box, a diesel heater, and air con when plugged into shore (240V) power. Sleeps 6 inside, plus 4 more in the annexe.
Vamuz (2026 GWM Cannon XSR 4x4): Rooftop tent (sleeps 2), 2 double swags (included free), recovery gear, 60L water, porta-potti, hot shower.
Can I take a campervan to Rainbow Beach or Double Island Point?▾
Yes! Vamuz (2026 GWM Cannon XSR 4x4) is fully set up for beach driving and off-road tracks — including Rainbow Beach and Double Island Point. It's been there and handles it brilliantly.

Woodstock (Opus OP4) is built off-road ready too — mud-terrain tyres, a one-piece hot-dip galvanised chassis and heavy-duty suspension — and needs a tow vehicle with at least 2 tonnes towing capacity (or book Vamuz to tow it). Just let us know your plans and tow vehicle when you book and we'll make sure you're set up right.
What are the rules and fees?▾
  • Drivers must be 25 or over
  • Unlimited km
  • No bond — Camplify handles security
  • Pets welcome in both vans — $40 per booking
  • Smoking or vaping inside — $250 detail fee
  • 3-day minimum hire on both vans
  • Woodstock is $200/day over school holidays and peak holiday weekends
📍  Pickup & Drop-off
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What time can I pick up or drop off the camper?▾
Standard pick-up time is from 6:00am, with drop-off before 9:00pm. We offer free evening pick-up from 5:00pm the day before, if available (Camplify will charge the additional day's insurance fee). The handover process takes 30–60 minutes — please allow time.
Can you deliver the van to me or the airport?▾
Yes! We deliver to:
  • Sunshine Coast Airport — $45 each way
  • Brisbane Airport — $225 each way
  • Gold Coast Airport — $405 each way

Anywhere else in South East Queensland (including your home): $45 per 15 minutes' drive from Warana, each way. Pickup from Warana is free. Message us to confirm pricing and availability.
Where do I collect the camper from?▾
All pickups are from Warana, Sunshine Coast QLD. We have off-street parking for loading gear, and you can leave your vehicle on the street outside. Allow 30–60 minutes for the walkthrough.
🪪  Licenses & Verification
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What ID do I need for pickup?▾
Bring a valid physical driver's licence. International hirers must bring passport + Australian-translated international licence. No valid ID = no handover — no exceptions. Upload your licence in the Camplify app before pickup. Towing Woodstock (Opus OP4) doesn't need a special licence, but your tow vehicle needs a towing capacity of at least 2 tonnes and an electric brake controller fitted (or book Vamuz to tow it).
Can someone else drive the camper?▾
Yes — if they're listed and verified on the booking. They must also bring required ID at pickup. Send licence photos in advance so we can get them approved.
What happens if I forget my ID?▾
We cannot release the vehicle without valid ID. We'll send you a reminder the day before — double-check your Camplify verification ahead of time.
🎒  Inclusions & Extras
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What's included in the hire?▾
All campervans come with:
  • Cookware, Jetboil with coffee plunger, cutlery, lights, water, external camp cooker, outside table and camp chairs
  • Salt, pepper, ground coffee, teabags, sugar
  • Dish cloth, tea towels, paper towel, dishwashing liquid
  • Linen, blankets, towels, and pillows for each person booked

Woodstock (Opus OP4): Club lounge with portable dining table, two double beds across two internal sleeping pods (convertible to king, optional) with memory foam mattresses, slide-out stainless steel kitchen with sink, cutlery tray and pantry, powered fridge slide with 75L dual-compartment Bluetooth fridge/freezer, 2 x 5kg gas rings, 5L/min gas hot water, a lockable connected shower box, a diesel heater, and air con when plugged into shore (240V) power. Sleeps 6 inside, plus 4 more in the annexe.
Vamuz (2026 GWM Cannon XSR 4x4): Rooftop tent (sleeps 2), 2 double swags (included free), recovery gear, compressor on request, 60L water, porta-potti, hot shower.
Is linen included?▾
Yes! Each booking includes fitted sheets, pillows, and blankets or doonas (season-dependent). Woodstock includes linen for both double beds, and Vamuz includes linen for the rooftop tent and both swags. Let us know if you'd rather BYO bedding.
Are there optional extras I can add?▾
Yes — just let us know in advance:
  • Pets — $40 per booking (both vans)
  • Porta-potti toilet
  • Hot shower system
  • Surfboards — $100 per hire
  • Vamuz Concierge custom itinerary — $99 per booking
💧  Water Supply
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How much water does the camper carry?▾
Woodstock (Opus OP4): 2 × 80L water tanks (160L total) with dual water gauges
Vamuz: 3 × 20L filtered jerry cans (60L)
Is the water safe to drink?▾
Yes — all water is filtered and drinkable. Use filtered sources if refilling on the road.
Can I heat the water?▾
Woodstock (Opus OP4): Instant gas hot water via a 5L/min gas geyser — hot water on demand.
Vamuz: Gas-heated water — ask at pickup for a demo.
⚡  Power & Appliances
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Can I use an air fryer or hair dryer?▾
Woodstock (Opus OP4): Runs off a 200Ah lithium battery with a full 12V control panel — great for lighting, the fridge/freezer and USB, but not set up for high-draw appliances off-grid. At powered sites, the plug & play 240V charger connects straight to mains.
Vamuz: EcoFlow 800W — light appliances only. Check your appliance wattage before use.
How long can I go off-grid?▾
Woodstock (Opus OP4): With 160L of water and a 200Ah lithium battery topped up by solar and DC-to-DC charging while you tow, it's built for extended stays off-grid — exact duration depends on how you use power and water.
Vamuz: Up to 4 days. Driving activates DC-to-DC charging.
All hires are sent out fully charged.
Do the vans have USB and power outlets?▾
Yes — Vamuz includes USB and 240V via its EcoFlow, and Woodstock includes USB and a plug & play 240V charger. Perfect for charging phones, laptops, or light appliances.
🛡️  Insurance
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What's covered by insurance?▾
Insurance is handled by Camplify. Hirers are allowed to drive on the beach — for beach driving cover, refer to Camplify's insurance and check what the policy covers (and your excess) before you go: camplify.com.au/hirer-damage-cover.
Can I drive on the beach or off-road?▾
Yes — hirers are allowed to drive on the beach. Vamuz is set up for beach and off-road driving. Woodstock (Opus OP4) is built off-road ready — mud-terrain tyres, hot-dip galvanised chassis — and needs a tow vehicle with at least 2 tonnes towing capacity. For cover, refer to Camplify's insurance: camplify.com.au/hirer-damage-cover. Always use recovery gear and check tide times.
Can I reduce my excess?▾
Yes — Camplify offers excess reduction options during booking. We recommend this if you're heading off-road or remote.
🗺️  Destinations & Permits
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Can I take the van to K'gari (Fraser Island)?▾
Yes — Vamuz (4x4) is the right van for K'gari, and Woodstock (Opus OP4) can go too, towed by a suitable 4WD with at least 2 tonnes towing capacity (such as Vamuz). You'll need a vehicle access permit and a camping permit via QLD Parks. Beach driving is allowed — check Camplify's insurance cover before you go, and chat to us about your plans.
Can I take a campervan to Rainbow Beach or Double Island Point?▾
Yes! Vamuz (2026 GWM Cannon XSR 4x4) is fully set up for beach driving and off-road tracks — including Rainbow Beach and Double Island Point. Woodstock (Opus OP4) is off-road ready too, and needs a tow vehicle with at least 2 tonnes towing capacity (or book Vamuz to tow it). Let us know your plans and tow vehicle and we'll sort you out.
Do I need to tell you where I'm going?▾
Yes please! It helps us ensure your trip is covered, you're equipped with the right gear, and we can give you destination-specific tips.
Can you recommend places to camp or visit?▾
Absolutely! Check out our Favourite Trips blog for awesome destinations. Or use our trip planner and the Vamuz Concierge will build you a custom itinerary ($99 per booking).
🔧  Damage & Repairs
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What if something breaks during my hire?▾
Let us know straight away — we'll help fix it or guide you remotely. Small issues are no problem, but breakages are charged. Roadside assistance is included for serious issues.
Am I liable for any damage?▾
You may be, especially if caused by misuse or a policy breach. We do a full walkthrough at pickup and return for transparency. Claims are handled through Camplify.
Do I need to clean the camper before return?▾
Please sweep sand, empty bins, wash dishes, and empty the toilet if used (otherwise a $150 cleaning fee applies). Smoking/vaping or heavy campfire smoke smell = $250 minimum detail fee. We handle full detailing between hires.
📅  Cancellations & Refunds
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What if I need to cancel due to bad weather?▾
We're flexible and happy to refund or rebook for weather-related issues. Camplify may charge a service fee — check with them directly.
Can I change my booking dates?▾
Yes, as long as your new dates are available. We'll send an updated request through Camplify. Extra charges may apply for peak periods.
Do you offer credits instead of refunds?▾
Yes — we're happy to apply credit toward future bookings. Camplify doesn't officially support credits, so chat with us directly.
🤝  Private Booking
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Can I book directly with you instead of through Camplify?▾
All hires must go through Camplify. They handle insurance, driver's licence verification, and damage or repair claims — protecting both you and us. Booking through Camplify also gives you access to roadside assistance and flexible cancellation options.
🚐  One-Way Hires
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Do you offer one-way campervan hires?▾
Yes! One-way hires are available, subject to availability. One-way fees:
  • Sydney — $1,000
  • Melbourne — $1,500
  • Cairns — $1,500
Other destinations are quoted on request — let us know your pickup/drop-off locations and dates.
🤙
Vamuz Support
Ask about vans, pricing or booking
Hey! I'm the Vamuz assistant 🤙 We have two: Vamuz, a 2026 GWM Cannon XSR 4x4 with a rooftop tent (sleeps 5), and Woodstock, an Opus OP4 camper trailer (sleeps 6 inside plus 4 in the annexe). You can hire either, or book Vamuz to tow Woodstock. Ask me anything about pricing, dates, what's included, setup, towing, or which one suits your trip best. Happy to help.